Shipping policy

➡️ All orders are shipped within 1 to 4 business days from the moment the payment is credited. Orders placed after 2 p.m. are treated as orders placed on the following day. Orders placed on public holidays and weekends are processed on the first following business day. The store delivers within Poland and outside Poland - to 23 European Union markets.

➡️Shipping and delivery methods and costs are determined by the model of cooperation with our trading partners. We use key European courier companies, namely DHL, UPS, FedEx, DPD, and GLS. Which courier company will deliver a given order depends on which item or items you order from our store. We will do our utmost to ensure that you receive your package as quickly as possible.

🚢 In extreme cases, the delivery time may be extended. The maximum delivery time is 11 business days. In rare cases, this period may be extended to a maximum of 14 business days. ⏱ ⏱ ⏱

🤔 Rates and delivery times for the current delivery method:

Region	Handling time	Delivery Time	Type	Costs
Poland	1-4 work days	2-7 work days	Kurier	26PLN
UE	1-4 work days	2-7 work days	Kurier	€6,00

➡️ Free delivery: we reserve the right to introduce temporary promotions for free delivery for selected collections or the entire range, regardless of the order amount. Current information about promotions will always be visible on the store's home page and in the shopping cart.

➡️ After the shipment with the order has been sent, the customer receives an email from us with the tracking number and a link to the carrier's website, where they can check the status of the shipment in real time.

➡️ We reserve the right to work with business partners who do not provide parcel tracking options. In such a situation, we will inform the customer at an early stage of the order fulfillment process.

➡️ We encourage you to check the condition of your shipment in the presence of the courier or at the parcel locker when you receive it. If you find visible damage to the packaging:

➡️Ask the courier to draw up a report and refuse to accept the shipment. Alternatively, prepare photographic documentation of the damage to the package. Then contact us at generate.the.vibe@gmail.com.

➡️ If the Customer is not present at the address provided by them when placing the order as the Delivery address, the Supplier's employee will leave a delivery notice or attempt to contact them by phone to arrange a date when the Customer will be present. If the ordered Goods are returned to the store by the Delivery Company, the Seller will contact the Customer by email or phone to arrange a new delivery date and cost with the Customer.

➡️ If the package is not collected and is returned to the sender, we reserve the right to contact the Customer in order to resend the package (after the Customer has covered the costs) or to withdraw from the contract and refund the amount paid, less the transport costs.